Terms and Conditions
These terms and conditions apply to all purchases made through The Fishermen’s Mission online shop.
Please read carefully
By placing an order, you agree to these terms. Nothing in these terms affects your statutory consumer rights.
We recommend bookmarking this page or printing a copy for your records.
1. About us
We are a registered charity supporting fishermen and their families across the UK.
Registered charity number in England and Wales: 232822
Registered charity number in Scotland: SC039088
We are a company limited by guarantee, registered in England: No. 24477
Registered office: Mather House, 4400 Parkway, Solent Business Park, Whiteley, Hampshire, PO15 7FJ
Throughout these terms, “we”, “us” and “our” refer to the Fishermen’s Mission
2. How to contact us
If you have any questions about your order, please contact us through our General Enquiries page.
3. Who can place an order
Usually anyone can place an order, however some items may be restricted to people over the age of 18. This will be noted on the product details. While anyone can order our products, at this time we can only deliver within the UK.
4. Placing an order
When you place an order on our website, you are making an offer to buy goods or services from us.
We will send you an order confirmation email to acknowledge receipt of your order. This does not mean your order has been accepted.
Your order is accepted when we dispatch your items.
We reserve the right to refuse or cancel an order if:
- items are unavailable
- your payment cannot be authorised
- there is a pricing or description error
- you do not meet the eligibility requirements
If we cancel your order, we will refund any payment taken.
5. Product information
We do our best to describe items accurately.
Please note:
- product images are for illustration only
- colours may appear slightly different depending on your screen
- sizes and measurements are approximate
- If an item is handmade, donated, or unique, small variations may occur.
6. Availability
All items are subject to availability.
If an item becomes unavailable after you place an order, we will contact you and offer a refund or suitable alternative where appropriate.
7. Prices and payment
All prices are shown in pounds sterling (£) and include VAT where applicable. Delivery charges are shown separately at checkout.
We accept payment using the methods shown on our website.
Payment will be taken when your order is ready for dispatch.
If we discover a pricing error, we will contact you before processing your order.
8. Delivery
Delivery options, costs, and estimated timescales are shown at checkout.
We only deliver to UK addresses.
Delivery times are estimates and may vary due to circumstances beyond our control, such as weather or courier delays.
Once your order has been delivered, responsibility for the items passes to you.
9. Returns, refunds, and cancellations
Our returns and refunds policy is explained in full on our Returns and Refunds page.
Please refer to the full Returns and Refunds page for details on eligibility, timescales, and how to return items.
10. Faulty or damaged items
If your item arrives faulty or damaged, please contact us as soon as possible.
We will arrange a replacement or refund in line with your legal rights.
11. Use of products
Items sold through our shop are for personal use only and must not be resold unless agreed in writing.
12. Intellectual property
All content on our website, including text, images, logos, and design, belongs to the Fishermen’s Mission or is used with permission.
You may use this content for personal, non-commercial purposes only. Any other use requires written permission.
13. Privacy and data protection
We take your privacy seriously.
Any personal information you provide will be handled in line with our Privacy Policy, which explains how we collect, use, and protect your data.
14. Complaints
If you are unhappy with any aspect of your order or our service, please contact us. We will always try to resolve issues fairly and promptly.
Our Complaints Policy also outlines how we handle complaints.
15. Changes to these terms
We may update these terms from time to time. The version that applies to your order will be the one in place when you placed it.
16. Governing law
These terms are governed by the laws of England and Wales.
If you are a consumer, you may bring legal proceedings in the courts of your country of residence within the UK.